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Terms and Conditions

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1. Definitions

  • “Company” = PGCO Ltd (The Playground Company).

  • “Customer” = You (or your organisation).

  • “Goods” = Anything you buy from us.

  • “Contract” = These Terms & Conditions, plus any written order confirmation from us.

These Terms apply to all orders and take priority over any other terms, including your own purchase terms, unless a Company Director agrees otherwise in writing.

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2. Orders & Quotes

  • Quotes are valid for 30 days.

  • Orders become binding once confirmed by us in writing (including by email).

  • Standard products: you may cancel within 5 working days, subject to a cancellation fee of £500 + VAT (representing admin costs). After that, a minimum 25% of order value applies.

  • Custom-made orders: cancellation incurs 70% of order value (or actual costs if higher).

  • You may delay delivery/installation once, by up to one month, provided we receive at least 7 days’ notice. Extra storage/handling fees may apply.

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3. Prices & Payment

  • Prices are quoted ex-works and exclude VAT, delivery, and other applicable taxes.

  • Prices may change if labour, material, or transport costs rise before dispatch.

  • Payment terms: 14 days from invoice, unless otherwise agreed.

  • Staged payments may be required for larger projects.

  • Late payments: we reserve the right to charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

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4. Delivery

  • Default is ex-works collection. If we deliver, you must provide clear instructions and access.

  • Delivery dates are estimates only. We are not liable for delays outside our control.

  • If you refuse or fail to take delivery, you bear the cost of redelivery.

  • Damage must be reported in writing within 48 hours and noted on courier paperwork.

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5. Ownership & Risk

  • Risk passes to you on delivery.

  • Ownership of Goods remains with us until full payment is received.

  • If you resell before paying us, you must hold the proceeds on trust for us.

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6. Installation

  • Installation covers only the scope in our written quotation. Extras are charged separately.

  • You must ensure site access and minimise delays. Waiting time caused by you may be charged.

  • Any variations must be agreed in writing.

  • If we dig deeper than 300mm, you must provide accurate underground service maps. We are not responsible for damage to unknown services.

  • Extra charges may apply for unexpectedly hard ground or other site issues.

  • You must report installation issues within 48 hours of completion, otherwise work is deemed accepted.

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7. Quality & Compliance

  • We guarantee workmanship for 12 months from completion.

  • Our play equipment complies with BS EN 1176 & 1177 safety standards.

  • For custom designs specified by you, compliance with standards is your responsibility. (This does not affect your statutory rights.)

  • Ongoing inspections and maintenance are your responsibility. Only reports from RPII-certified inspectors will be accepted as evidence of condition.

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8. Liability

  • We are liable for death or personal injury caused by our negligence, fraud, or other liabilities that cannot be excluded by law.

  • We are not liable for indirect or consequential losses, such as loss of profits.

  • Our total liability for all claims (excluding those above) is limited to the price paid under the Contract.

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9. Termination

We may terminate this Contract if:

  • You materially breach it and fail to remedy the breach within a reasonable time.

  • You become insolvent, bankrupt, or enter administration.

You may terminate if we materially breach this Contract and fail to remedy within a reasonable time.

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10. Force Majeure

Neither party is liable for failure to perform obligations due to events beyond reasonable control, including severe weather, strikes, government action, fire, flood, or similar.
If such an event continues for more than 90 days, either party may terminate the Contract without liability.

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11. Permissions & Consents

You are responsible for obtaining all necessary permissions, consents, and approvals before installation. Delays caused by missing consents are at your cost.

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12. Intellectual Property

All designs, drawings, and materials we create remain our property. You must not copy, share, or use them without our written permission.

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13. Governing Law

This Contract is governed by and construed in accordance with the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the English courts.

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14. Important Safety Note

Playgrounds are fun but require supervision. Children’s abilities vary, and equipment will show wear over time. Regular inspection and maintenance are essential for safe use.

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