How it Works:
|From your initial phone call and ideas, we can discuss your individual needs and arrange a site visit if required. If you are unsure of what you want, don’t worry, we can suggest ideas which will work for your play area. We also encourage the children to get involved, they have great imaginations! Following this first contact, we can get started on the next step.|
|We will take all of your ideas and concepts and when required, create a 3D design so you can visualise your play area. You will receive a fully itemised quotation, detailing each of the proposed products. At this point you may feel that there are certain elements that you like but others not so much. Not a problem, we can tweak the design until you are 100% satisfied. We can then turn your ideas into a reality.|
|If you are happy to go ahead, just send the order form which accompanies your quotation over to us and we will get the ball rolling. We will arrange a date for the work to commence which is suitable for you. When it comes to the installation of your new playground equipment we fully understand the importance of providing a safe and efficient service which has little to no impact on the general day to day running of your school/nursery. We will provide you with full details of the installation process to ensure you have no surprises and we only use trusted, experienced installers who are CRB/DBS checked and know how to work courteously within school environments.|
|Once everything is installed, the areas will be inspected to ensure they are safe to be used. Then it is over to your children to get as much use and enjoyment as they can. You will receive a complete PGCO maintenance pack to help you look after your new equipment and along with the standard warranties provided, you will also receive a 12-month workmanship guarantee. After the project is completed we will check in with you from time to time to make sure you and the children are happy with everything. If you do have any problems, feel free to call us at any time and we will be more than happy to help.|
The above four steps take you through the process of purchasing with us. Part of our ethos is a no-pressured approach. We are not here to upsell or push you in a certain direction. We are solely here to support the process and make it as straightforward as possible. Site visits are a great way for us to picture what is possible for your play area. We are happy to discuss any limitations and the true opportunities in line with what you are imagining whilst understanding every outdoor space is different and has to suit the specific requirements for your children.
It is an incredible part of the process to involve the children in the ideas stage of this process. They will feel part of the project and will as a result value their space. Some of the creative ideas that we have seen over our years of experience have shown us just how resourceful and inspiring kids can be.
Putting these ideas together is the fun part! This is where you start to see concepts come to life. This is the point to which you can visualise your ideas in your exact space. As point two discusses it is also your opportunity to tweak anything you may wish to change. This process can sometimes take a little to-ing and fro-ing but the important part is that the end result is something that you are completely satisfied with. From this point it is down to us to schedule the installation work around your required timescales.
Throughout each step you will be kept fully informed and our customer service does not stop at the completion of the project. We welcome our clients to keep in touch with us. It may be that you have questions that we can assist with or it may be that you’re contemplating additional works.
Either way, we are here to help and will always be prompt with our responses. Creating playgrounds offers great opportunities; contact The Playground Company today!