Privacy Policy

The following information provides you with information on how we collect our data, the reasons why we collect your personal information, and how we use it.

By providing us with personal information you consent to the processing and transferring of personal information as set out in this Privacy Policy.

PGCO Ltd are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

 

1. What information do we collect?

We collect information about you when you contact us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

We may also monitor and record any communications we have with you, like phone conversations and emails. This is just to make sure were providing you with a good service and meeting our regulatory and legal responsibilities.

 

2. How will we use the information?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

 

3. How long will we keep your information?

Any personal information we collect from you will be kept on our secure system for as long as deemed necessary.

 

4. Contacting you

From time to time we would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes.

 

5. Find out out what information we have about you

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@theplaygroundcompany.co.uk or write to us at the following: The Playground Company, Barn Office 2, Manor Farm, Sproston, Cheshire, CW4 7LP

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

 

6. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

 

7. Web Chat

PGCO Ltd use Zendesk Chat.  for online chat. Zendesk use its own cookies to manage its system, details of which can be found in the privacy policy here.

For further information visit www.aboutcookies.org or www.allaboutcookies.org You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

 

8. Other Websites

Our website contains a link to our sister site www.theartifcialgrasscompany-pgco.co.uk and to some other associated websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. PGCO does not have any control over any third party websites.

 

9. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.

In the event of a data breach, we have procedures in place to detect, report and investigate accordingly.

 

10. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 16 May 2018.

 

11. How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Via email: info@theplaygroundcompany.co.uk

Via post: The Playground Company, Barn Office 2, Manor Farm, Sproston, Cheshire, CW4 7LP

Get in touch

Call us on 0800 975 5648 or fill in the form below and we will get back to you within the next 24 hours.

Download our brochure

Click the link below to download a pdf of our latest brochure. Alternatively, get in touch and we can send you a hard copy through the post.

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