Guarantees
Guarantee
The Playground Company take pride in delivering the best quality products and service at all times. However we do understand that from time to time the products do not last as long as anticipated. Therefore, product guarantees offer assurance to all of our clients.
Firstly, you will always receive product specific guarantees at the point of quotation. As well as this, all of our installed products come with our standard 12 month workmanship guarantee. As a result, below is a simple list of our current guarantees against any manufacturing defect.
General
The below guarantees exclude accidental damage, general wear and tear, vandalism and incorrect installation by non PGCO installers.
In all cases, PGCO guarantees do not cover any issues relating to subsidence caused by subsoil ground movement, shrinkage or flooding. Any of our equipment or surfaces installed in or onto a pre-engineered / existing play surface, PGCO will not be held responsible for any failure of the existing base and how this impacts our products or surfaces.
Metal Products:
20 Year Guarantee against structural failure on galvanised steel
5 Year Guarantee on Powder Coating corrosion.
Timber Products:
15 Year Guarantee against structural failure due to rot or insect attack. Smooth, splinter-free machine rounded wood which is pressure treated using safe tanalith E treatment for long service life. Example, Trim Trails & Play Frames.
10 Year Guarantee against structural failure and insect infestation. Please Note: All of our timber is pressure treated play grade timber. This is a natural product therefore it is likely to move and split as the product matures. Example, Outdoor Classrooms & Fencing. NB: All of our timber is pressure treated play grade timber. This is a natural product therefore it is likely to move and split as the product matures.
Recycled Furniture:
10 Year Guarantee on all Recycled Furniture Products
Synthetic Surfaces:
10 Year Guarantee on all Artificial Grass Products
5 Year Guarantee on Wetpour Products
3 Year Guarantee on Bonded Rubber Mulch – Due to the way this recycled product is manufactured we cannot guarantee the colour fastness of this product.
4 Year Guarantee on High Durability Surface Covering
1 Year Guarantee on Playground Paint/Court Paint
1 Year Guarantee on Grass Grow through Safety Matting
5 Year Guarantee on Polymeric Surfacing Rubber Pad and 1 Year Guarantee on the Paint Coating.
All of our synthetic surfaces are installed in line with industry-wide standards.
Our guarantees do not cover any issues relating to subsidence caused by subsoil ground movement, shrinkage or flooding.
Our guarantees do not cover any flooding, puddling and pooling issues except where it has been installed with a full draining system.
Playground Markings:
All of our markings are installed with a primer to improve the adhesion to the existing surface.
5 Year Guarantee on all Thermoplastic Markings when installed on Tarmac
3 Year Guarantee on all Thermoplastic Markings when installed on Concrete
4 Year Guarantee on High Durability Surface Covering
1 Year Guarantee on Playground Paint/Court Paint
HDPE Products & Play Components:
10 Years Guarantee on all HDPE products
10 Years Guarantee on all Shade Sail Fabrics
2 Year Guarantee against Play Component Failure. i.e. Steel re-enforced ropes, Springs, Swing components.
Third Party Playground Inspections
Our play products and safety surfacing are designed and installed to BS EN 1176 AND 1177. Furthermore, we will rectify any defects within the guarantee period of the product. Additionally, this service is provided free of charge, should the play equipment or surfacing fail to meet these standards.
However, due to the increasing number of unregistered play inspectors we only recognise inspection reports completed by RPII (Register of Play Inspectors International, www.playinspectors.com) registered inspectors.
RPII inspectors have to have undergone training and examination or have been able to demonstrate the required experience and skills in order for them to be included on the register. Both ROSPA (www.rospa.com) and The Play Inspection Company (www.pi2inspection.co.uk) have registered inspectors with RPII and are able to provide further information regarding play safety and play inspection.
If you have any additional questions regarding our guarantees please do not hesitate to give us a call and a member of our team will happily assist you.