The Playground Company take pride in delivering the best quality products and service at all times. However we do understand that from time to time the products do not last as long as anticipated. Product guarantees offer assurance to all of our clients.
You will always receive product specific guarantees at the point of quotation and all of our installed products come with our standard 12 month workmanship guarantee. Below you will find a simple list of our current guarantees against any manufacturing defect.
Components to all equipment
Grass Grow Through Mats
Rubber Top Seating
Playground Markings onto concrete
Bonded Rubber Mulch
Playground Markings onto tarmac
Steel Paintwork against corrosion
Timber Products & Framework – Against structural failure due to rot and insect infestation
NB: All of our timber is pressure treated play grade timber. This is a natural product therefore it is likely to move and split as the product matures.
HDPE Products / Components
Shade Sail Fabrics
Steel Secure Storage Units
Galvanised Steel Products against structural failure
The above guarantees excludes accidental damage, general wear and tear, incorrect installation by non PGCO installers and vandalism.
Third Party Playground Inspections
Our play products and safety surfacing are designed and installed to BS EN 1176 AND 1177 and we will rectify any defects within the guarantee period of the product. This service will be provided free of charge should the play equipment or surfacing fail to meet these standards.
However due to the increasing number of unregistered play inspectors we only recognise inspection reports completed by RPII (Register of Play Inspectors International, www.playinspectors.com) registered inspectors.
RPII inspectors have to have undergone training and examination or have been able to demonstrate the required experience and skills in order for them to be included on the register. Both ROSPA (www.rospa.com) and The Play Inspection Company (www.pi2inspection.co.uk) have registered inspectors with RPII and are able to provide further information regarding play safety and play inspection.
If you have any questions at any point regarding our guarantees please do not hesitate to give us a call and a member of our team will happily assist you.